Frequently Asked Questions

What is the difference between refilled cartridges and Eco Ink’s?

A refilled cartridge uses an original manufacturer’s product that has been cleaned and refilled with toner powder.

 

Eco Ink’s cartridges are not only cleaned, but also have the worn-out parts, moving gears and mechanical units replaced together with new required microchips before being assembled and refilled.

 

Eco Ink cartridges are also tested before being sent out to users like you!

 

What is the meaning OEM?

OEM is the acronym for Original Equipment Manufacturer. An OEM Brother toner cartridge means an “original” Brother toner cartridge. Eco Ink offers both OEM and eco-friendly equivalents.

 

Delivery options- (Excluding weekends and public holidays)

Standard delivery – within 1-3 working days from order.

Express delivery – Next working day 9am-5pm.

Non-Eco Ink branded products – Subjected to stock availability.

 

Delivery fees

Eco Ink branded products – Free delivery.

Non-Eco Ink branded products – Free delivery for orders $300 and above, otherwise fee of $15.00.

 

Deliverable locations

Whole of Singapore excluding Singapore islands & restricted areas. For delivery to our excluded locations, please contact us prior to ordering for arrangement.

 

Warranty and exchange policy

On the rarest of occasions should your purchased product fail, Eco Ink branded products are covered by a 12-month local on-site warranty and will be repaired then returned to you or exchanged directly.

 

For Eco Ink branded products, requests for refund will only be approved if the protective packaging covering the product is unopened and the order date is within one week.

No returns, refunds, or exchanges for non-Eco Ink branded products. For warranty service request for non-Eco Ink brands, please refer to the respective brand’s warranty service centre.

 

Payment methods

You can complete your payment through PayPal, Credit Card, GrabPay and many more! All payment options will be presented during checkout.

 

No hidden fees

All prices shown are nett.

 

Website security

All credit card & personal information on Eco Ink’s website passes through a secure connection using the latest SSL encryption technology.